At Cyberwave, we understand that professional back-office management can be the key to success for most businesses. Managing large volumes of data that accrue on a daily basis from different transaction processes is not an easy task and therefore, required an effective back-office solution.
With our deep industry-specific expertise, we have customized back-office outsourcing services to match your business needs and enhance your service delivery excellence while complying with industry-followed quality and security standards. We also provide support in more than 20 languages including English, French, Spanish, Japanese, and Mandarin.
By using our order fulfillment service, you will be able to process more orders quicker, thus improving your customer service and your customer relations. At Cyberwave we help order fulfillment businesses by meeting their various back-office needs.
We help financial institutions with accounts payable and accounts receivable management solutions that ensure increased cash flow for our clients.
Our billing and invoicing support help businesses convey accurate billing information to their customers. It leaves minimum room for mistake, resulting in greater customer satisfaction.
Cyberwave can help your customers find out the status of their orders with our order tracking services. Our order tracking service allows the customer to gain insight into where their order is at any given point in time from the time an order is placed until it is delivered.
Our refund/claim processing services are the best in the industry. Our skilled agents have vast experience in handling refund and claim processing requests. They respond quickly and deliver quick resolutions, resulting in a good customer experience.
Cyberwave is the supreme resource for all your transcription services for its multilingual capabilities. We offer affordable voicemail transcription services that will meet your deadline without breaking your budget. We use cutting edge technology to ensure consistent high-quality conversion of your voicemails.
Our inbound agents help telecommunication businesses by processing line number porting requests from their prospects who wish to change their service provider.
Need any of our back office outsourcing services? Contact us today.
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